1. We provide worldwide shipping from Taiwan by trustworthy shipping companies such as DHL Express, EMS, FedEx, SF Express, etc. We only ship our products to registered address or your address provided to Alibaba. Package handling will take within 3-15 working days after confirming payment and depends on stocks availability. Please double check your payment amount and shipping information before checking out the order to make sure everything is correct. We will not accept any change to your order after payment has been made and we will not accept request of shipping to unregistered address.
2. Custom Clearance Note:
a. The price stated is excluding import duties, taxes, shipping charges and any other charges. All the charges should be borne by the customers.
b. We are not sure how each country's custom clearance process is going. Please check with your country's custom office in your country.
3. Please make sure that your shipping address is corresponding with your registered address on the order note before making the payment.
4. Order placed on weekend or national holiday will be processed on the following working days. We will update the tracking number to the system as prompt as possible after the shipment has been arranged.
5. For shipping from Taiwan warehouse, we would decide which carrier is more appropriate to be used. It will take around 3-15 working days. For some case, it might take longer days of delivery depend on the destination country and dimension of item.
6. For combine shipping of several order, please contact us for further information. We offer special discounts for combine shipping.
7. All goods will be packed in good condition. If your item is out of stock, we will contact you via Alibaba to inform you and discuss a further solution.
Refund Policy:
1. We will approve refund request only if item has a defect before the customer use the products or the products don't fit
properly.
2. Please check the products of your order when you receive the products and reject the package if the products have been damaged by the courier. Inform us immediately when you experience this situation.
3. We provide refund if the products don't fit properly, please inform us within 3 days after you receive the products and
describe the detailed problem and also send us the pictures for confirmation.
4. Please contact us as soon as possible if you find a problem with our products. Our customer service will assist you to solve the problem.
Payment Term:
Payment should be done as soon as possible after checking out the order. Our warehouse can only keep the stocks for 3 working days. They system will close the order automatically if we did not receive the payment within 3 working days after order placement.
Feedback:
If you are not satisfied with your purchase, please contact us and we can solve this problem together. We try to make sure that all customer will satisfy 100% with our products.
Business Hour:
Monday to Friday: 09:00 am to 06:00 pm GMT +8 (Taipei, Taiwan)